Terms & Conditions

Welcome to The Sova Co. By accessing or using our website (www.thesovaco.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General

This website is operated by The Sova Co. Throughout the site, the terms “we”, “us” and “our” refer to The Sova Co. These Terms apply to all users of the site, including customers, browsers, and contributors.

2. Products & Pricing

We reserve the right to change prices, product descriptions, or availability at any time without notice.

3. Orders

By placing an order, you confirm that all information provided is accurate and complete. Once an order is placed, you will receive an email confirmation. We reserve the right to refuse or cancel any order for reasons including payment issues, stock availability, or suspected fraud.

4. Payment

All payments for purchases must be made securely online using cards or other accepted digital payment methods. By completing a transaction, you agree that payment will be processed through our secure payment gateway and acknowledge that we do not store your payment details. Your payment statement may show the transaction under The Sova Co., a trading name of Skyword Solutions LLP. We do not store your payment details.

5. Shipping & Delivery

We aim to dispatch all orders within 2–3 working days. Delivery times may vary depending on location and chosen shipping method. The Sova Co. is not responsible for delays caused by couriers or customs.

6. Returns & Refunds

If you are not satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Intellectual Property

All content on this site, including images, text, logos, and designs, is the property of The Sova Co. and may not be used or reproduced without permission.

8. Limitation of Liability

We are not liable for any indirect or consequential losses arising from the use of our products or website. Our total liability in respect of any claim is limited to the purchase price of the product.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and use your personal information.