Privacy Policy

At The Sova Co., we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our website, www.thesovaco.com.

1. Information We Collect

When you use our website, we may collect the following personal information:

  • Name
  • Contact details (email address, phone number, billing/shipping address)
  • Payment information (processed securely via third-party gateways)
  • Order history
  • IP address and browser information (for analytics and security)

2. How We Use Your Information

We collect your information to:

  • Process and fulfil your orders
  • Send order confirmations and updates
  • Respond to your enquiries and provide customer support
  • Improve our website and shopping experience
  • Send occasional promotional emails (only if you have opted in)
  • Prevent fraud and ensure website security

3. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties for the following purposes:

  • Courier and delivery services
  • Website analytics (e.g., Google Analytics)
  • Marketing services (only with your consent)

All third parties are required to keep your data secure and use it only for the intended purpose.

4. Cookies

Our website uses cookies to enhance your browsing experience and provide personalised content. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, disclosure, or loss. Payments are processed via secure, encrypted gateways, and we do not store your card details.

6. Marketing Preferences

If you’ve opted in to receive marketing emails, you can unsubscribe at any time by clicking the link in the email or contacting us directly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and where appropriate, notified to you by email.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

The Sova Co.
Email: support@thesovaco.com
Website: www.thesovaco.com